Refund policy
SkinSwaag Beauty
Return, Refund & Exchange Policy
14-Day Return Policy
At SkinSwaag Beauty, your satisfaction is important to us.
We offer a 14-day return policy, which means you have 14 calendar days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused, unopened, and in the same condition in which it was received.
- Be in its original sealed packaging.
- Include proof of purchase or your order confirmation.
Due to hygiene and safety standards, all skincare cosmetics, beauty tools, and personal care products must remain completely unopened, sealed, and in their original packaging to qualify for a return.
Starting a Return
To begin a return, please contact us at:
Our support team will review your request and provide return authorization together with the correct return instructions.
Returns sent without prior authorization will not be accepted.
Approved returns should be sent to:
SkinSwaag Beauty HQ
1 East 213th Street
Bronx, NY 10467
United States
Please contact support@skinswaagbeauty.com before returning any item so we can provide return authorization and complete return instructions.
Please understand that your return will not be eligible for a refund if it is not approved via a confirmation email from support@skinswaagbeauty.com
All approved return confirmation emails will share full return instructions for your kind cooperation.
Damaged, Incorrect or Defective Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us immediately at:
We will investigate the issue promptly and work with you to make it right.
Non-Returnable Items
For hygiene and customer safety, we cannot accept returns on:
- Opened skincare products
- Used beauty tools
- Products with broken safety seals
- Products not returned in their original packaging
- Products damaged through customer misuse
If you are unsure whether your purchase qualifies for a return, please contact us before sending it back.
International Orders
International Returns
Customers outside the United States may request a return within 14 calendar days of receiving their order.
To qualify:
- Items must be unused, unopened, and in their original packaging.
- Return requests must be submitted within 14 calendar days of delivery.
- Return authorization must be obtained before shipping any item back.
International Return Shipping
Customers are responsible for the cost of returning international orders.
A flat international return shipping fee of USD $49.99 applies to approved international returns. This fee may be collected before a return shipping label is issued or deducted from the refund where applicable.
Original shipping charges are non-refundable, except where required by law or where an incorrect, damaged, or defective product was received.
Unauthorized international returns may not be accepted.
International Exchanges
We are pleased to offer exchanges for eligible international orders.
Exchange requests must be submitted within 14 calendar days of delivery.
To qualify:
- The product must be unused, unopened, and in its original packaging.
- The product must pass inspection upon receipt.
- Exchange requests require prior authorization.
Customers are responsible for:
- Return shipping costs.
- Shipping costs for the replacement order.
If you select a replacement product of equal value, we will gladly exchange the item after inspection and approval.
If you choose a replacement product with a higher selling price, you will simply pay the difference in price together with the shipping cost for the replacement shipment.
Original shipping charges from the first order are non-refundable.
All exchanges are subject to product availability.
Processing & Delivery Times for Exchanges
Replacement orders follow the same processing and shipping timelines as all standard international orders.
After your exchange has been approved:
- Processing Time: 1–3 business days
- Estimated International Delivery: 10–17 business days
Please note that requesting an exchange does not shorten the normal international shipping process.
Where available, customers may purchase an expedited shipping option separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days, for any reason and without providing justification.
Returned products must:
- Be unused.
- Be in their original packaging.
- Include proof of purchase.
This right applies in addition to any other rights available under applicable consumer protection laws.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, our Customer Care Team is here to help.
