Order Cancellation Policy

Requesting an order cancellation

Under our existing ordinary cancellation policy, orders may be cancelled within fifteen minutes of purchase, provided they have not entered processing. Email support@skinswaagbeauty.com immediately with your order number and “Cancellation request” in the subject line. We will confirm whether the request was successful.

After this window or once processing begins, ordinary cancellation is unavailable. This does not restrict statutory cancellation rights or any legally required cancellation or refund when we cannot ship as promised.

Returns and refunds

Please refer to our current Return, Refund & Exchange Policy for the terms applicable to your order, and our Shipping Policy for processing and delivery information. No new cancellation fee is introduced by this page. Earlier orders retain the terms offered when purchased, subject to applicable law and marketplace protections.

Customer Care: Usually responds within 24 hours.