SkinSwaag Beauty FAQ: U.S., NYC & International Shipping

New York roots. Beauty beyond the boroughs. Find answers about shopping Korean skincare and global beauty online with SkinSwaag Beauty, from U.S. orders and NYC delivery to eligible international destinations.

Where can I buy Korean skincare online in the United States?

Shop Korean skincare and selected global beauty products online at SkinSwaag Beauty. Based in the Bronx, New York City, our store serves U.S. shoppers and eligible international destinations. Explore serums, moisturizers, cleansers, masks, body care and hair care, then check the product details and delivery options for your address.

Can I order from SkinSwaag Beauty in Manhattan, Brooklyn or Queens?

Yes. Shop our online collections from Manhattan, Brooklyn and Queens. Eligible physically in-stock New Arrivals orders of $30 or more can use our $5.99 doorstep service. Order and pay before 2 PM Eastern for delivery by 6–7 PM the next day, subject to address eligibility and confirmation. Other products may use standard shipping instead. See our Shipping Policy for the current conditions.

Is SkinSwaag Beauty a walk-in store in New York?

SkinSwaag Beauty is an online store based in the Bronx, not a walk-in shop. Bronx customers can check our DoorDash store for available products, service area, fees and arrival estimates. Prepaid pickup is by confirmed appointment only; contact Customer Care and wait for confirmation before travelling. We do not have walk-in branches in Manhattan, Brooklyn or Queens.

Does SkinSwaag Beauty ship throughout the U.S.?

We offer U.S. shipping, including Hawaii, with available methods determined by your products and delivery address at checkout. General-profile Standard shipping is $5.99 USD for eligible orders under $100 and free on eligible orders of $100 or more. Express is $19.99 USD. Puerto Rico has a separate $9.99 USD Standard rate. OSUFI uses a U.S. express-only profile and is excluded from the general free-Standard offer; supplier-fulfilled and mixed-profile orders may have different or combined charges.

Can I order Korean skincare for delivery to Canada?

Canada is listed among our international shipping destinations. Published reference rates for eligible orders are $29.99 USD Standard and $44.99 USD Expedited. Product eligibility, available services and the final charge for your Canadian address appear at checkout. These are shipping charges, not a promise that every item can be shipped to every address.

Does SkinSwaag Beauty deliver to the United Kingdom and Europe?

The United Kingdom and selected European destinations, including Germany, are listed on our International Shipping page. UK reference rates are $59.99 USD Standard and $69.99 USD Expedited. The listed European destinations have reference rates of $69.99 USD Standard and $79.99 USD Expedited. Check the destination list and your checkout for eligible products, services and final charges.

Can customers in Nigeria and Ghana shop SkinSwaag Beauty?

Yes. Nigeria and Ghana are listed on our International Shipping page. Reference shipping rates for eligible orders are $69.99 USD Standard and $89.99 USD Expedited. Enter your delivery address at checkout to confirm product eligibility, available shipping and the final total. We are a U.S.-based online retailer, not a local walk-in store in Nigeria or Ghana.

Which other international destinations do you serve?

Our International Shipping page lists selected destinations across the Caribbean, Central and South America, Europe, Africa, the Middle East, Australia and New Zealand. Use that page to find your destination and reference rates, then confirm eligibility at checkout. A country appearing in the currency selector does not by itself guarantee delivery for your chosen products. Contact Customer Care before ordering if your country is not listed.

Which skincare brands and beauty collections can I explore?

Browse brands such as Medicube, COSRX, ANUA and Biodance, alongside selected global beauty brands. Explore New Arrivals, Secrets of Radiance, The Skinfluenced Edit, After Forty & Fabulous, Crown & Scalp and our other collections. Our wider assortment is not exclusively Korean-made; check the brand, product description, size and packaging details on each listing.

How do I choose a product or build a skincare routine?

Start with the product type and the information on its listing: ingredients where provided, intended cosmetic use, size and directions. Follow the product label and its warnings; a product is not automatically suitable for everyone. Ask Customer Care for shopping help if you need a detail clarified before buying. We are a retailer and do not provide diagnoses or medical treatment advice.

How do I place an order and confirm the price?

Choose the product and the correct size or option, select your quantity and add it to your cart. Review your selections, enter your delivery address and check the available shipping options and full total before paying. Product availability, discounts, currency, tax and shipping can depend on the items and destination. The final checkout amount is the amount to review.

How long does shipping take?

Our Shipping Policy lists estimated U.S. Standard delivery of 7–10 business days and Express delivery of 4–6 business days after dispatch. Standard shipped orders are processed within one business day after payment, Monday through Saturday, subject to the 2 PM Eastern cutoff and U.S. public holidays. International delivery varies by product, fulfillment location, destination and service. Estimates are not guarantees; ask Customer Care before ordering for a date-specific occasion.

Will international orders have customs duties or local-currency pricing?

Checkout may display a supported local currency. The USD reference shipping rates are not a blanket VAT or import-duty-inclusive quote. Taxes or duties collected at checkout are shown there; destination charges not collected at checkout may be payable separately. Review our Shipping Policy and the checkout total before placing an international order.

How do I track an order or report a delivery problem?

Use the tracking information in your shipping confirmation to follow your parcel. Items may ship separately from different fulfillment locations, with separate tracking where available. If your order has an unusual delay, arrives damaged or contains the wrong item, contact support@skinswaagbeauty.com with your order details so Customer Care can investigate.

Can I return or exchange a skincare purchase?

Our published policy provides a 14-calendar-day window from delivery to request an eligible return. Change-of-mind returns generally require unused, unopened products in their original sealed packaging and proof of purchase. Contact Customer Care for authorization before sending anything back. International return costs and other conditions apply; read the full Return, Refund & Exchange Policy, including its provisions for damaged or incorrect items and applicable consumer rights.

How can I contact SkinSwaag Beauty?

Email support@skinswaagbeauty.com or message WhatsApp at +1 (929) 531-1955 for product details, order help and delivery enquiries. Please include your order number when asking about an existing purchase. Never send payment-card details or account passwords in a message.

Where can I shop for face serums and face toners online in New York and the U.S.?

SkinSwaag Beauty is an online skincare retailer based in the Bronx, New York City, serving U.S. shoppers and eligible international destinations. Compare a face serum such as TORRIDEN CELLMAZING Vitamin C Brightening Ampoule with a face toner such as TIRTIR Milk Skin Toner. Product pages show the formula, size and current purchase options; delivery depends on your address.

Do you carry retinol and peptide skincare?

Explore celimax The Vita A Retinol Shot Tightening Serum, a formula identified by the manufacturer as containing retinol and a peptide complex. Retinol and retinal are different ingredient names: check the product label for the exact form rather than treating every vitamin A product as interchangeable. Follow the manufacturer's directions.

Where can I find rice cream or a ceramide moisturizer?

Compare THE FACE SHOP Rice & Ceramide Moisturizing Cream with SKIN1004 Probio-Cica Enrich Cream. The first combines rice and ceramide ingredients; the second lists Ceramide NP. For a skin-barrier-focused routine, compare each full ingredient list and directions rather than assuming every cream suits every skin type.

Do you have arbutin and tranexamic acid skincare?

See TOSOWOONG Arbutin + Tranexamic Acid Cream for a formula with both ingredient names. If you specifically want alpha-arbutin, ask Customer Care to confirm that exact name on the product label: an arbutin listing alone does not establish the alpha form. We do not promise that a cosmetic cream treats pigmentation conditions.

How can I find a salicylic acid facial cleanser?

The NING Dermologie Salicylic Acid Facial Cleanser listing identifies salicylic acid. Review its product details and label before ordering, and contact Customer Care if you need ingredient clarification. The ingredient name alone does not establish a concentration or make the product an acne treatment.

Which product can I browse when looking for a vitamin C face serum?

Start with TORRIDEN CELLMAZING Vitamin C Brightening Ampoule. It is a facial serum option for shoppers browsing vitamin C skincare. Compare the listed ingredients, texture, size and directions; a product name such as brightening or glow is not a guarantee of a particular result.

What if I am shopping because of discoloration, melasma or hyperpigmentation?

SkinSwaag Beauty is a retailer, not a healthcare provider. We can help locate product and label information, but cannot diagnose discoloration or promise treatment for melasma or hyperpigmentation. A dermatologist can assess the cause and suitable care; see the American Academy of Dermatology's melasma guidance. The term cosmeceutical is not a separate legal product category in the U.S.; see the FDA's explanation of cosmetics and drugs.

Is a glow serum or moisturizer the same as an SPF 50 sunscreen?

No. Do not assume a serum or moisturizer provides SPF 50 protection from its brightening, glow or barrier description. Check the specific product's sunscreen label and directions. We do not present cosmetic shopping suggestions as sunburn treatment; for sunburn questions, consult a qualified healthcare professional or the American Academy of Dermatology's sunburn guidance.

Browse all products · Explore K-beauty brands · International destinations and rates · Shipping Policy · Return, Refund & Exchange Policy · Contact Customer Care

Find your next beauty collection

Looking for face creams, glow serums or body care? Start with a focused edit, then compare the individual product details and delivery options.

Shopping internationally? Check our destination guide, then confirm product eligibility and final shipping at checkout.